Refund policy

Right of Withdrawal and Returns

6.1. Right of withdrawal

In accordance with the applicable legal provisions, the Customer has a period of fourteen (14) calendar days from receipt of their order to exercise their right of withdrawal, without having to give reasons or to bear any penalties.

However, the right of withdrawal does not apply to products that have been opened, used or whose original packaging has been damaged, in particular for reasons of health or hygiene (e.g.: food products).
 

6.2. Return procedures

To exercise their right of withdrawal, the Customer must notify their decision to Pyrène Performance by e-mail to contact@pyrene-performance.com or by post to the address indicated.

The products must be returned in their original condition, unused, complete (packaging, accessories, etc.), and in perfect resalable condition. Failing this, Pyrène Performance reserves the right to refuse the refund. Return costs are borne by the Customer, except in the event of a non-conforming or defective product.
 

6.3. Non-conforming or defective products

In the event of a non-conforming product or one with a proven defect, Pyrène Performance will, at its choice, replace the product or issue a refund, provided that the Customer reports the problem within a period of seven (7) days following receipt. Pyrène Performance may require proof of the defect or non-conformity, such as photographs, before accepting a return.
 

6.4. Refund

Refunds will be made within a maximum period of fourteen (14) days after receipt of the returned products, subject to their conformity with the conditions set out above. The refund will be made using the same payment method as that used for the order. The initial delivery charges are not refundable, except in the event of an error attributable to Pyrène Performance.
 

6.5 Return policy for international sales For international orders, the Customer is responsible for the return costs, except in the event of a defective or non-conforming product. Pyrène Performance will not cover any customs fees or taxes related to the return of the products. For orders placed outside the European Union, the right of withdrawal may not apply, depending on the Customer's local legislation. We invite international Customers to check the rules applicable in their country before placing an order.